Policies

In some instances, our photo may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated.

Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers and/or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you’ve selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal value or higher value.

If any design elements are of major importance to your order, please include them in the florist instructions at checkout or contact us to ensure availability.

We offer delivery within a 100-mile radius of our location.

We make deliveries twice daily, around 10:00 AM and 2:00 PM. Depending on the volume of orders and delivery schedule, we will make every effort to accommodate same-day delivery requests received by 2:00 PM.

Same-day delivery is subject to availability, order volume, and delivery distance. Orders placed after 2:00 PM may be scheduled for the next available delivery day.

For deliveries outside our standard service area, please contact us to discuss availability and options.

Refunds are processed immediately. Please allow 5–10 business days for the refund to appear on your statement.